Questions
Do I need the app?
No. A text message works on any phone. The app and website are optional.
Is a scheduled ride guaranteed?
Your booking is saved and the company starts looking for a driver ahead of time. You get a text when a driver is assigned. If no driver accepts, you are told and dispatch is alerted.
Why did my Zelle payment show as pending?
Zelle has no automatic confirmation for companies. Staff check their bank and then mark it paid. Never share bank passwords or codes with anyone.
Is the text assistant a person?
No, it is automated. Reply AGENT to reach the company's staff.
Can I ask for a female driver or a driver who speaks Spanish?
Some companies offer language and other matching preferences, based only on what drivers choose to share. If none is available you are asked before anything changes.
What happens to my location data?
Rider addresses are used for the ride. Driver locations are kept for the trip record for a limited time set by the company. Tracking links expire shortly after the ride.