The dispatch board

Built for a dispatcher with a phone ringing and three rides waiting.

Queue: Rides searching for a driver, offers counting down, assigned and in progress, and scheduled rides due in the next two days.
Live fleet: Drivers by state, with stale locations drawn differently from fresh ones.
Book by phone: Same quote and booking path as text and app bookings, so prices and rules match.
Assign and reassign: Manual assignment uses the same checks as automatic dispatch and needs a reason. A previous driver loses access to the trip immediately.
Text inbox: Every SMS conversation, with takeover and an explicit hand-back to the assistant.
Alerts: No driver found, driver offline before a scheduled pickup, failed texts, unverified Zelle, arrival far from the pickup, safety reports.
Riders: Each rider's trips taken, completed and canceled, total spent, average fare, unpaid balance and recent trips.
Timing on shared hosting: On basic shared hosting, offer timeouts and scheduled dispatch advance with web traffic and a 5-minute cron, so a dispatcher should stay on duty. A small always-on worker (VPS) gives second-level timing; the board shows which mode you are in.